Terms of Use

This website (the “Website") is part of the EMD Serono Canada family of websites https://www.emdserono.ca/ and is owned and operated by EMD Serono, a division of EMD Inc., Canada ("EMD Serono", “We”, “Us”, or “Our”) and Our contractors. Your access to Our Website is conditional upon your acceptance of and compliance with the terms, conditions, notices and disclaimers contained in these Terms of Use and our Privacy Policy which can be found at https://www.emdserono.ca/ca-en/privacy-statement.html (together, We refer to the Terms of Use and the Privacy Policy as the "Conditions of Use"). By using or continuing to access to Our Website and the data stored on it you demonstrate that you agree to the Conditions of Use.

If you don’t want to be bound by the Conditions of Use, do not access Our Website. You can contact us by mail at:
- EMD Serono, Canada Head office 2695 North Sheridan Way, Suite 200 Mississauga, ON L5K 2N6
If you don’t want to be bound by the Conditions of Use, do not access Our Website. You can contact us by mail at:
- EMD Serono, Canada Head office 2695 North Sheridan Way, Suite 200 Mississauga, ON L5K 2N6
For questions about your treatment, or to report a side effect (adverse drug event) or product complaints, contact our Patient Support Program:
- Fertility: 1-800-387-8479
- Neurodegenerative Diseases: 1-888-677-3243
- Endocrinology: 1-877-724-9361
For questions about orders, logistics and distribution, please call 1-800-387-9749.

For Medical Information about our therapies, please call 905-919-0200 or 1-888-737-6668.
EMD Serono reserves the right to modify the Conditions of Use of Our Website at any time and at Our sole discretion. However, We want to ensure that you are aware of any changes to the Conditions of use. We will post prominent notices on Our Website regarding any planned changes to these Conditions of Use for at least thirty days before they come into effect, after which the changes will immediately become effective. By continuing to use Our Website after any such changes, you indicate that you accept the modified Conditions of Use.
Our Website may include nutritional, disease awareness, exercise and fitness, and other general information provided by healthcare practitioners. You agree that all access and use of any information on Our Website, regardless of its source, is not the professional medical advice, diagnosis or treatment advice of a qualified healthcare professional.

Always speak to your qualified healthcare professional before modifying, beginning, or stopping any course of treatment. Never disregard advice from your qualified medical professional because of something you have read on Our Website or any website linked to from Our Website.
EMD Serono authorizes you to view, copy and print materials and information we publish on Our Website for non-commercial or personal use only, however all materials you have copied or printed from Our Website must retain all: copyright notice; other proprietary notices; and disclaimers.

Except for the authorized uses above, EMD Serono does not authorize you to, and you agree not to, use, copy, distribute, modify, transmit, revise, reverse engineer, republish, translate, sell, exploit, post, re-post or create derivative works of the contents of Our Website for any purpose without Our prior written permission.

The authorized uses specified above do not apply to the design elements or layout of Our Website. Some elements of Our Website are protected by trade dress and other laws – we do not authorize their copying or imitation in whole or in part.
You may provide Us with information including such as corrections, questions, enhancement or improvement ideas, comments, suggestions, or the like regarding the content of Our Website or any of Our products or services (we refer to this type of information as “Feedback”). You agree that: i) Feedback is non-confidential ; ii) We are free to reproduce, use, disclose, and distribute Feedback without limitation; and iii) we will not have any duty to compensate you for Feedback you provide Us; and iv) We are free to use any ideas, concepts, know-how or techniques contained in Feedback for any purpose whatsoever including improving, developing, manufacturing and marketing Our products.
EMD Serono owns or licenses various trade-marks and service marks. We make our best efforts to use capitalized, bolded, and/or italicized text in order to highlight those trade-marks and service marks wherever they appear on Our Website. Any use or misuse of these trade-marks or service marks not expressly permitted by these Conditions of Use is prohibited, and by using Our Website you agree not to make such prohibited use.

From time to time, trade-marks belonging to third parties may appear on Our Website – we do not claim any ownership, sponsorship, endorsement, or licensee rights to those trade-marks. Such non-licensed third-party trade-marks are used only to identify the specific products and services of their owners.
From time to time you may encounter links to other EMD Serono and third party websites. These links are provided solely for reference or convenience purposes and these Conditions of Use do not apply to those websites. You acknowledge and agree that links to such sites cannot be taken as reflecting Our endorsement of the sites or any association with their owners. You agree that, you follow links to third party sites at your own risk, and that EMD Serono is not responsible and will not be liable for: (i) the availability of such websites; (ii) reviewing or maintaining such websites (iii) how these websites treat your personally identifiable information, (iv) the content of such websites, including (without limitation) any products, advertising, goods, services, other materials or content available from such websites; and (v) the use that others make of these websites. Your linking to a third party website or webpage is entirely at your own risk and subject to the terms and conditions of such websites or webpages. Similarly, EMD Serono does not expressly authorize you to link to any of Our websites. We reserve the right to request that links to any of Our websites that you post, re-post, or distribute be removed. Please ensure that you check the legal terms and conditions posted on each website you link to.
You agree not to: (i) interfere with other users' use and enjoyment of Our Website or other resources available online; (ii) transmit, distribute, direct, or link to any files that may contain viruses, or other contaminating or destructive code; (iii) post or transmit material for advertising or commercial purposes on Our Website; (iv) post or transmit any content to Our Website which may injure, disparages or constitutes defamation or libel of any third party; (v) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law; (vi) collect, solicit, transmit, post or otherwise abuse any personally identifiable information of any third party in connection with Our Website; or (vii) direct or cause any third party to take any action in (i) through (vi) above.
By accessing Our Website, you and EMD Serono agree that all matters relating to your access to, or use of, Our Website will be governed by the laws and regulations of the Province of Ontario, Canada without regard to any conflicts of laws principles. You and EMD Serono also agree and submit that the courts of the Province of Ontario, Canada will be the most convenient jurisdiction to resolve such matters and that those courts should have jurisdiction over any dispute resulting from your use of Our Website.
Our Website and the information it contains is intended for use by residents of Canada only. Other countries may have regulatory requirements or medical practices which are different than those in Canada, and We make no promise or suggestion that materials on Our Website are appropriate or available for use in other locations. Accessing materials on our Website from territories where their contents are illegal is prohibited. Anyone who chooses to access Our Website from countries other than Canada does so at their own risk and is responsible for compliance with local laws.
These Conditions of Use contain the entire agreement between you and EMD Serono relating to the use of Our Website and the materials and information contained there. These Conditions of Use cannot be modified except as described above. If any provision of these Conditions of Use is waived, voided, or otherwise deemed invalid or unenforceable by a court of competent jurisdiction, that waiver, voiding, invalidation or unenforceability will not affect any other term in these Conditions of Use. Instead, the remaining terms of these Conditions of Use will continue in force as if the waived, voided, or otherwise deemed invalid or unenforceable portions had been removed or modified as required to comply with applicable laws or regulations.
The contents on this site are provided "as is" without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantable quality, satisfactory quality, merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. EMD Serono assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to this site. EMD Serono makes no warranties or representations, whatsoever, express or implied, in connection with the suitability, for any purpose, of the contents of this site, your use of this site, or your use of the contents of any site linked to this site. Without limiting the foregoing, EMD Serono makes no representation or warranty regarding the accuracy, completeness, correctness or timeliness of any claims, statements or information on this site or any site to which it is or can be linked.
EMD Serono does not warrant, represent or guarantee that the site will be compatible with your computer operating system, or will operate error-free, without interruptions, or will be free from viruses or other contaminating or destructive properties. You use the site at your own risk and you are responsible for all consequences, however remote, resulting from your use of the site or the information contained on the site. The foregoing exclusions may not apply to you to the extent that applicable law prohibits the exclusion of implied warranties.
This site is intended for use by residents in canada. If you are not an intended user of the site, you are not authorized to use the site. Any references to emd serono products, services, and programs are only applicable to residents in canada. These references do not imply that emd serono intends to announce such products, services or programs in any other country other than canada.
EMD Serono , its affiliates and any directors, officers, employees, agents, contractors, subcontractors or agents of the foregoing, including any editorial advisors, shall not, under any circumstances, be liable for consequential, incidental, indirect, special, exemplary or punitive damages, of any kind, or any other damages whatsoever, whether based on warranty, contract, tort, strict liability, patent or copyright infringement, or any other legal theory, including without limitation, those resulting from loss of use, data or profits, wrongful death, business interruption and whether resulting from the use or inability of use of any contents of this site (or a site linked to this site), or any other cause and even if caused by the negligence of emd serono or its affiliates, or if emd serono or its authorized representative have been apprised of the likelihood of such damages occurring, or both.
The above limitation or exclusion may not apply to you to the extent that applicable law prohibits the limitation or exclusion of liability for incidental or consequential damages. In any event, the total liability of emd serono , its affiliates and any directors, officers, employees, agents, contractors, subcontractors or agents of the foregoing to you hereunder shall not exceed your online charges for accessing this site.
Questions, comments and requests regarding these Conditions of Use should be directed to:
- Privacy OfficerEMD Serono, Canada Head office 2695 North Sheridan Way, Suite 200 Mississauga, ON L5K 2N6

Social media and posting guidelines

EMD Serono welcomes you to participate in our discussion, commenting, and social media channels. We welcome you to contribute to the discussion, but for your enjoyment and the enjoyment of all users of Our Website, we require that you to follow these simple rules.

No impersonation
Be yourself. Do not impersonate any other party or disguise the source of any information you submit. This includes, but isn’t limited to, impersonating medical professionals or other users.

Required to disclose connections to Us
Disclose Any Professional Connections. If you are Our employee or have a professional connection to EMD Serono and are contributing in your personal capacity, you must disclose your position. For example, you may include a phrase in your comment stating, "I am a EMD Serono employee commenting in my own personal capacity.”

No solicitation of personal information
Take care with personal information. Avoid providing or soliciting personal information that might allow others to identify, contact, track, harass, or impersonate you or another person.

Prohibited content
Be civil in all of your interactions with Our Website. Do not, and do not attempt to, defame, ridicule, libel, mock, disparage, harass, threaten, intimidate, abuse, bully, defraud or mislead other users. Do not make offensive or inappropriate comments, including but not limited to offensive or inappropriate comments about race, religion, social class, ethnicity, national origin, gender, gender identity, sexual orientation or disability. Avoid using, posting, linking, or otherwise making available profane, obscene, indecent, pornographic, sexual or otherwise objectionable content.

Right to remove & review content
Inappropriate content is unwelcome. We may remove any such content from Our Website without notice. We reserve the right to review any comments or posts prior to posting them to Our Website, so your comments and posts may not appear right away.

No IP infringement
Respect the Intellectual Property of others. Only post content if you own or have the appropriate rights to the content - including any right required to post or share that content on Our Website.

Canadian Laws
Respect Our Intellectual Property. All of the content that EMD Serono creates or posts on Our Website, including any trademarks, logos, taglines, videos, text, photos, graphics, and designs is protected under Canadian and international trademark and copyright laws, intellectual property laws, proprietary rights and laws, and is owned by or licensed to EMD Serono unless otherwise indicated.

License granted by posting
You own the content you post, but you grant Us a license. By posting content to Our Website, you grant Us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post. If the content you post is Feedback, you grant us additional rights (see above).

Not responsible for user content
We Are Not Responsible for User Created Content. By using Our Website, you acknowledge and understand that EMD Serono does not endorse and is not responsible for any shared, posted, or linked to comments, references, opinions, claims, advice or other content shared here by any user of Our Website.

Canadian use only
Our Website and these Conditions of Use have been designed to comply with Canadian laws and regulations to allow use by Canadian individuals only. Any information We provide is intended Canadian individuals only.

Do not provide medical advice or information
Do not share your own or anyone else’s medical information. Do not attempt to provide medical advice on this Website. Medical questions should be addressed to a qualified physician or health care provider. Information on Our Website is not a substitute for medical advice, diagnosis or treatment of any health condition or problem.

Removals
From time to time we may have to remove posts, comments, or other shared content comment from Our Website. Here's why:

No endorsement of 3rd parties
Your comment inappropriately references a product, service, or website (ours or someone else's). EMD Serono doesn’t endorse any users' comments other than Our own, but we still have to pay attention to the laws and regulations that govern our industry in Canada. In many cases, we are only allowed to mention name, price and quantity when discussing a product. Also, often we cannot allow links to third party websites since we cannot ensure that they contain, and will continue to contain, information that is both fair and balanced.
No adverse event or reaction reporting
Your comment references a possible adverse event. Your comment includes reference to a possible adverse event related to any product. You may contact us to report an adverse event related to a EMD Serono product at:
Fertility: 1-800-387-8479
Neurodegenerative Diseases: 1-888-677-3243
Endocrinology: 1-877-724-9361
If you are not Canadian, ask a qualified physician or health care provider for more information or contact your local health authority to report adverse events.
No vulgarity
Your comment includes vulgarity. If you use bad language, your comment or post may be removed. We may also remove comments and posts we deem to be a personal attack of any kind or which we deem to be offensive, including for use of terms that target specific ethnic, racial, religious, age or gender orientation groups. Treat other users with respect at all times.
No medical advice
You are providing medical advice. We know our users want to help one another, but serious legal, regulatory, and health related implications may result from spreading unsolicited and unverified medical advice; we can't allow it on Our Website. As always, consult a qualified physician or health care provider for medical advice.
Off-Topic Questions
Your comment is spam. Sometimes comments are spam, are clearly off-topic, make unsupported claims, or promote services or products. Please do not use Our Website for these purposes.
Other
Computers can be tricky. Sometimes we will need to remove a comment or comments for a reason not outlined above, or comments may be removed or may not be posted due to technical reasons. If that is the case, we will attempt to post a notification to Our Website indicating why comments or posts were removed. But please know that EMD Serono reserves the right to delete any comment at its sole discretion.

Social media and posting guidelines

Copyright Statement