Get in Touch
EMD Serono, Canada
2695 North Sheridan Way, Suite 200, Mississauga, ON L5K 2N6
We are committed to helping you find the right answers to your questions. To direct your question to the appropriate individual, please choose the best option below.
In case of a medical emergency, please contact your physician immediately.
If you are a patient and have questions about your treatment or would like to report a side effect (adverse drug event) or product complaint, please contact our Patient Support Program:
- Fertility: 1-800-387-8479
- Neurodegenerative Diseases (Rebif®/Mavenclad®): 1-888-677-3243
- Endocrinology (Saizen®): 1-877-724-9361
- Oncology (BAVENCIO® avelumab for injection) BAVENCIO Patient Support Program: 1-888-755-2250
Or, email us.
To report any suspected adverse reactions to drugs and other health products to the Canada Vigilance Program, click here or to EMD Serono by emailing firstname.lastname@example.org or via fax at 905-919-0292.
- Orders, logistics and distribution, please call 1-800-387-9749.
- Head Office: 905-919-0200 or 1-888-737-6668
For all other medical information inquiries click here.
EMD Inc. Canadian Head Office
An affiliate of Merck KGaA, Darmstadt, Germany