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EMD Serono, Canada

Head office:

2695 North Sheridan Way, Suite 200, Mississauga, ON L5K 2N6

We are committed to helping you find the right answers to your questions. To direct your question to the appropriate individual, please choose the best option below.

In case of a medical emergency, please contact your physician immediately.

Medical Treatment

If you are a patient and have questions about your treatment or would like to report a side effect (adverse drug event) or product complaint, please contact our Patient Support Program:

  • Fertility: 1-800-387-8479
  • Neurodegenerative Diseases (Rebif®/Mavenclad®): 1-888-677-3243
  • Endocrinology (Saizen®): 1-877-724-9361
  • Oncology (BAVENCIO® avelumab for injection) BAVENCIO Patient Support Program: 1-888-755-2250
  • TEPMETKO® (tepotinib tablets) Patient Support Program: 1-833-652-1358 

Or, email us.

Medical Information

To report any suspected adverse reactions to drugs and other health products to the Canada Vigilance Program, click here or to EMD Serono by emailing or via fax at 905-919-0292.
For all other medical information inquiries click here.

Customer Service

Wholesalers, hospitals, pharmacies, and clinics can contact our dedicated customer care team for assistance with orders, logistics, and distribution on or call 1-800-387-9749.
Alternatively, you can reach our head office at 905-919-0200 or 1-888-737-6668.

Job Seekers

Employment opportunities at EMD Serono, Canada.


Visit our Media page here.


EMD Inc. Canadian Head Office

An affiliate of Merck KGaA, Darmstadt, Germany

2695 North Sheridan Way
Suite 200 Mississauga
ON L5K2N6, Canada
43.5124856 -79.6659206