Contact Us

Get in Touch

EMD Serono, Canada

Head office:

2695 North Sheridan Way, Suite 200, Mississauga, ON L5K 2N6

We are committed to helping you find the right answers to your questions. To direct your question to the appropriate individual, please choose the best option below.

In case of a medical emergency, please contact your physician immediately.

Medical Treatment

If you are a patient and have questions about your treatment or would like to report a side effect (adverse drug event) or product complaint, please contact our Patient Support Program:

Fertility: 1-800-387-8479
Neurodegenerative Diseases (Rebif^®/Mavenclad^®): 1-888-677-3243
Endocrinology (Saizen^®): 1-877-724-9361
Oncology (BAVENCIO^® avelumab for injection) BAVENCIO Patient Support Program: 1-888-755-2250
TEPMETKO^® (tepotinib tablets) Patient Support Program: 1-833-652-1358

Or, email us.

Medical Information

To report any suspected adverse reactions to drugs and other health products to the Canada Vigilance Program, click here or to EMD Serono by emailing patientsafetycanada@emdserono.com or via fax at 905-919-0292.

For all other medical information inquiries click here.

Customer Service

Wholesalers, hospitals, pharmacies, and clinics can contact our dedicated customer care team for assistance with orders, logistics, and distribution on CustomerCare@emdserono.com or call 1-800-387-9749.

Alternatively, you can reach our head office at 905-919-0200 or 1-888-737-6668.