In efforts to minimize the spread of the COVID-19 virus, EMD Serono will remain open as our employees are working remotely, and we have reduced our reception area hours from 8:30 am to noon at the head office. We apologize for any inconvenience this may cause.
Get in Touch
EMD Serono, Canada
2695 North Sheridan Way, Suite 200, Mississauga, ON L5K 2N6
We are committed to helping you find the right answers to your questions. To direct your question to the appropriate individual, please choose the best option below.
In case of a medical emergency, please contact your physician immediately.
If you are a patient and have questions about your treatment or would like to report a side effect (adverse drug event) or product complaint, please contact our Patient Support Program:
- Fertility: 1-800-387-8479
- Neurodegenerative Diseases (Rebif®/MavencladTM): 1-888-677-3243
- Endocrinology (Saizen®): 1-877-724-9361
- Oncology (BAVENCIOTM avelumab for injection) BAVENCIO Patient Support Program: 1-888-755-2250
- Oncology (XALKORI® crizotinib) Pfizer Liaison Patient Support Program: 1-844-616-6888
XALKORI® is a trademark of Pfizer Canada Inc.
Or, email us.
To report any suspected adverse reactions to drugs and other health products to the Canada Vigilance Program, click here.