Customer Engagement Project Manager

Posté 28 mai 2024

Feltham, London - United Kingdom

Demander un identifiant 274833


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Your role:

We have an exciting opportunity for a Customer Engagement Project Manager to take ownership of several digital marketing channels and systems for our commercial healthcare organisation and work closely with the global customer excellence units to roll out the global omnichannel excellence strategy. Working closely with local brand teams you will support them in generating suitable local content and digital touch points by leveraging and shaping developed assets, both business to business and business to consumer, always ensuring continuous optimisation.

You will act as a consultant to advise business stakeholders on customer engagement programs, systems, tactics, and strategies. Responsibilities include providing training on engagement tools and digital assets, overseeing strategic decisions and management of commercial operations tools, and integrating CRM systems with digital assets. The role involves content tagging, tracking, and optimizing campaign ROI, sharing best practices to align and optimize budgets, and collaborating with stakeholders globally to stay ahead of trends. Additionally, you will support CRM and data management for UK and Ireland, engage with field-based and head office teams, manage projects to ensure quality implementations, drive innovative technology solutions, and translate business strategies into IT deliverables, while maintaining expertise in omnichannel marketing.

Who you are:

  • Level 3 Digital Marketing Qualification or relevant Business Degree
  • Experience in a marketing or omnichannel role (preferred)
  • Proven ability to problem solve using systems and data
  • Must be a good team player, willing to lead but also be part of cross functional teams
  • Excellent communication & people management skills, experience and natural influencing ability.
  • Resilient, reliable and determined with a high degree of proactive initiative and working with a sense of urgency
  • Knowledge of marketing / customer engagement principles

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!