End User Services Specialist

Posté 15 nov. 2023

Budapest, Budapest - Hungary

Demander un identifiant 269531


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Your role:


In this role, you'll provide day-to-day support for physical and virtual Windows/Intel-based Desktops, Laptops, and Applications, including the installation of new solutions. You'll assist in supporting Windows server and Network teams, Endpoint Protection, Vulnerability, and other IT infrastructure platforms. Responsibilities also include supporting iOS, iPadOS, MAC OS, and MS SQL.

Your tasks involve installing and configuring new hardware and software, ensuring accurate reporting of software usage, obtaining licenses, and maintaining precise asset records. Compliance with IT policies and standards is essential, along with active management of the ticketing system.

You'll monitor systems, resolve issues, and be flexible to perform tasks outside regular hours. Participation in Global IT teams, initiatives, or projects may be required. Maintaining core knowledge of service offerings, ensuring quality in ongoing activities, and leveraging global tools for customer productivity are key responsibilities. Continuous improvement, feedback gathering, and proactive anticipation of business needs are integral to this role.


Who you are:


  • Educated to a bachelor’s degree.
  • Minimum 3 years of experience in technical support and troubleshooting.
  • Experienced in supporting Windows.
  • Approachable team player with strong interpersonal skills.
  • Able to prioritize and work individually.
  • Able to follow procedures and guidelines.
  • Fluent in English and Hungarian.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!