Posté 19 oct. 2023

Bangalore, Karnataka - India

Demander un identifiant 268849


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Expert in Client Analytics

Environment you are working in


This position is in the Global IT, Infrastructure Technology, Digital Workplace – Client Engineering. The Client Engineering Team provides and manages the global hardware standards (Laptops, Desktops), client images based on Windows, software packaging and distribution and security patch management processes. In addition to hardware-based client the team is also responsible for Citrix-based virtual desktops. Equipment like SCCM, WSUS and further specific tools are in-use, embedded in a global Active Directory structure what is the foundation for GPO-based Client configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units. With the implementation of Analytics, we strive for the next level of Client computing. Overall aim is to reduce client related tickets which finally leads to improved customer experience and satisfaction.


Your role

You are responsible for:

  • Run and maintain the Analytical Platform

    • Ensure maximum system performance and stability

    • Carry out necessary mitigation / remediation tasks based on severity

    • Evaluate and introduce upcoming features in End Point Analytics

    • Deep analysis of analytical reports

    • Process Design and Improvements

  • Client Vulnerability Management

    • Vulnerability analysis

    • Active mitigation / remediation based on severity

    • Process Design and Improvements

  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) in case of issues

  • Coordination with internal teams like Service Desk, License Management and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams

  • Coordination with vendors and contribution to internal and external escalation management processes

  • Creation of related policies and global standards

  • Creation and maintaining of documentation, Knowledge, -Documents , Working-Instructions & Standard Operating Procedures


Skills and qualifications required:

  • ITIL processes like Incident-, Problem-, Change- and Service Continuity management

  • Familiarity with regulatory processes like GxP

  • Relevant professional experience of min. 10 years in IT in a large Enterprise environment with many thousands of users

  • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies

  • Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas

  • Willingness to set yourself challenging goals to achieve superior performance

  • Responsibility for the improvement of all products, services, processes and working routines within your working area

  • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations

  • Capability to work independently into new unknown subjects

  • Very good and mature understanding of English in speaking and writing

  • You can communicate and express yourself target group oriented

  • You enjoy working across different teams and cultures and work constructively together in a global company

  • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted

  • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated


Specific knowledge and competencies required:

  • Analytical platforms such as Microsoft Endpoint Analytics, Advanced Analytics (Expert Level), Nexthink (intermediate skill level), etc.

  • In depth Microsoft Client Operating System skills

  • Vulnerability Management process and solutions know how (e.g., Nessus)

  • Vendor management (communication, coordination and escalation)

  • Support processes with interfacing Service Desk, Field Service and 3rd level support

  • Scripting skills (e.g., Microsoft Powershell)

  • Profound analytical skills

  • The following certificates would be of an advantage:

    • Microsoft Systems Center Configuration Manager

      • Microsoft Certified Technology Specialist (MCTS) – Systems Center Configuration Manager

      • “Systems Configuration Manager Troubleshooting”

      • “Deploying System Center Configuration Manager”

      • “Administering Systems Center Configuration Manager”

    • Microsoft MCSA Windows 10/11

      • “Implementing and Managing Windows 10/11”

      • “Deploying and Managing Windows 10/11 Using Enterprise Services”

      • “Installing and Configuring Windows 10/11”

    • Microsoft Active Directory

      • “Managing Windows Environments with Group Policy”

    • ITIL Foundation V3

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!