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End User Specialist
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Are you ready to take the next step in your IT career? We are seeking a skilled and motivated professional to join our local IT team based in Soeborg. As an End User Services Specialist, you will play a vital role in providing 2nd and 3rd level support for incident management onsite and remotely, covering Denmark and Norway.
As an End User Services Specialist your responsibilities include supporting onboarding and transfer requests, providing support for integration activities, and collaborating with global teams to resolve complex IT-related issues. You will also be responsible for supporting all services related to Lifecycle management, Asset Management, License Management, and User Access management for end-users' software and hardware. Your role extends to providing a positive and supportive experience to customers and colleagues. Additionally, you'll be coordinating uninterrupted IT support and communicating ongoing strategy and execution with colleagues and working with end users to provide training advice and guidance on IT systems and processes.
Who You Are:
- Minimum 2 years of IT support experience working with end users.
- Fluent in Swedish or Danish and English.
- Experience in supporting Windows laptops, desktops, Microsoft Office 365 applications and mobile devices (iPhones, iPads), including working with MDM solutions such as Intune would be beneficial.
- Experience with Microsoft SCCM and ITIL Certification is an asset.
- Flexibility to occasionally travel within the Nordic and Baltic regions.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!