Customer Complaints Specialist I - A Shift

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

At MilliporeSigma, the Customer Complaints Specialist will lead the customer complaints investigations, support the review of the returned devices from the field, and promptly provide quality support to our customers. The Customer Complaints Specialist will report into the Quality Engineering Supervisor or Quality Manager. 

•    Compile Customer-facing Investigation Summary Reports & support Customer audits.
•    Collaborate with regional partners in North America, Europe, and Asia to ensure timely customer feedback. 
•    Lead and support the global Customer Complaints meeting and collaborate with the tech service partners. 
•    Support the DSP Customer Complaints Huddle meeting and review the progress of the open customer complaints and investigations. 
•    Support customer complaints investigations and RCAs. 
•    Perform monthly assessments using Excel for customer complaint trends. 
•    Compile and report the Customer Complaints Scorecard, Ops review slides, and 4-blockers slides. 
•    Maintain compliance with ISO 9001 and QSR (cGMP).
•    A Shift: Monday-Friday 8AM - 5PM 

Who You Are:
Minimum Qualifications:
•    High school diploma or GED
•    5+ years' experience in an FDA-regulated (pharmaceutical, biotechnology, or medical device) manufacturing setting
•    2+ years' experience Microsoft Excel and Microsoft PowerPoint

Preferred Qualifications:
•    Bachelor's degree in Science, Engineering, or Business
•    ASQ Certified Quality Engineer (CQE)
•    Strong communication skills with the ability to collaborate at all levels and functions of the organization, as well as with customers
•    Strong organizational & task prioritizing skills
•    Strong attention to detail. Carefully supervises the details and quality of own and others' work
•    Monitoring and checking work or information while organizing time and resources efficiently
•    Conduct root cause analysis of incidents and determine corrective and preventative actions
•    Ability to create and revise standard operating procedures (SOP)
•    Ability to operate in a complex & fast-paced environment and gain consensus with groups
•    Solid understanding of Electronic Quality Systems (CAPA, Change Control, Documentation Management)
•    Experience with ISO & FDA regulations (such as ISO 9001, ISO 13485, or 21 CFR 820, 210 & 211)
 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html