eCommerce Customer Experience Expert

Posté 13 mars 2023

Seoul, Seoul - Republic of Korea

Demander un identifiant 261673


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Your Role:

As part of Korea's eCommerce and digital team, you will have the opportunity to work on the leading website in the life science industry to shape the overall online customer experience and support the development of our digital strategy. As an e-commerce customer experience expert, you will act as a front-line contact on our websites for web content management, and web help, including overall website operation. In this role, you will have the opportunity to develop and implement initiatives that will drive further revenue growth of e-commerce, while also driving a best-in-class website experience for our customers. This position will report to the Head of eCommerce & Digital and based in Seoul, Korea.


 Web contents operation & management

  • Update website content as well as maintain a consistent eCommerce experience for our customers in Life Science.
  • Supports local content publication for our websites.
  • Execute content updates and optimizations while maintaining a consistent and customer-centric experience.
  • Examine content performance and find areas for optimizations and improvements.
  • Identify, Prioritize, and Act on areas for improvement within the AEM CMS platform for both customers and internal teams.
  • Ensure our business stakeholders understand and practice our website guidelines in their requests.
  • Review overall web contents translated by Worldserver(translation management tool) and get it finalized with the co-work with relevant stakeholders.
  • Review the translation for UI/UX & Key, and update if required to ensure users a flawless web experience.
  • Be a front-line contact on submitting a request via JIRA for web content management and translations.

 SEO optimization               

  • Improve the website's search engine visibility and ranking through various tactics, such as keyword research, on-page optimization, link building, and content development.
  • Stay up-to-date with industry trends and algorithm updates to continuously improve the website's search engine performance.
  • Collaborate with other local and APAC teams to ensure SEO best practices are being followed.

  Web site updates

  • Check if the features updated globally have been applied properly on websites and make necessary modifications if there are any issues.
  • Be keen on the WIBF, and new features updates so that internal and external users can use them to enjoy flawless website experiences.
  • Help internal stakeholders know and adopt WIBF or features well.
  • Other tasks assigned by your superior.





Who You Are:

  • +2 years of professional experience in e-commerce and digital areas.
  • Proficient in MS Office, and Google Analytics.
  • Excellent interpersonal, verbal, and written communication, analytical, and presentation skills are required.
  • Intermediate-level command SAP is preferred.
  • Excellent cross-group collaboration skills, and ability to impact and influence outcomes in a matrixed environment.
  • Motivation to drive the business, proactive attitude, and willingness to roll up sleeves to achieve the goal.
  • Business proficient in English.



•지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.

•서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.

•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다

•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!