CRM (SFDC) Manager

여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요!  

커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.

[Your Role]

Customer Relationship Management (CRM) manager is responsible for managing various CRM programs and tools (e.g. Salesforce.com, Redox, Showpad & etc.) that strengthen the relationship between the organization and its customers. They are continuously looking for better ways to understand customers’ needs thereby the company can update its plans to fulfill them. They also monitor if there arises any issues among stakeholders and solve them immediately. CRM managers should have the capability to understand consumer behavior, their needs, and problems. Also, different departments of your business work collaboratively to execute a common plan. 
The role is to provide advice and guidance, monitoring and assurance, advocacy, and education with respect to systems, projects and their delivery to leaders and commercial team members.

• Drive CRM initiatives and manage the execution of campaigns and leads
• Lead and support local and global/regional CRM projects with understanding country specific situation.
• Manage CRM (SFDC) tools / programs and its governance with strategic processes as a country representative  
• Create and distribute CRM dashboards with KPI, also work on ad-hoc analysis to solve business problems
• Set and organize regular review sessions to track progress and identify any challenges to ensure maximum value is delivered
• Conduct regular training sessions to relevant users about CRM tools and new programs 
• Work with IT to manage CRM systems and data warehousing (incl. data cleansing)
• Work cross-functionally with all stakeholders such and sales, marketing and customer excellence, based on the sales enablement analysis
• Analyze customer behavior and measure their impact on business outcomes to update strategies
• Identify new and more cost-efficient communication channels with customers
• Identify the most efficient customer interaction approaches & prioritize them accordingly

[Who You Are]

• Minimum Bachelor’s degree, in life science preferred (MBA a plus, or an additional degree in the business or related field)
• More than 7 years of experience in Salesforce.com/ Marketing / Sales / Training
• Experience as CRM users in commercial team
• Experience in project management
• Experience working in a matrix organization with multiple stakeholders
• Knowledge of CRM tools (Salesforce.com) and business intelligence tools
• Understanding how to communicate with various stakeholders and decision making
• Comfortable finding future-oriented solutions to ambiguous problem statements
• A “can do” attitude that welcomes work challenges and proactively contributes to solve these challenges
• Strong team player with interpersonal, communication and analytical skills, including ability to work cross-functionally
• Proficiency using tools to create/manage data mapping and report creation (Office 365, Tableau, Palantir Foundry, SAP, eCommerce, etc.)  
• Detail-oriented and thrive in dynamic and fast-paced working environments
• Fluent in Korean and proficient in English (Strong verbal and written communication skills)

• 해당 채용건은 지원서 접수 순으로 채용이 진행됩니다. 관심 있으신 분들은 빠르게 지원 바랍니다.

• 서버 안정성을 위해 인터넷 익스플로러가 아닌 구글 크롬 혹은 마이크로소프트 엣지 플랫폼으로 지원 바랍니다.

• 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
• 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
• (The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

머크는 구성원들에게 아래와 같은 혜택을 제공하고 있습니다. 머크에서는 모두 호기심을 바탕으로 서로 다른 배경과 가치관, 그리고 경험을 가진 다양한 구성원들과 함께 성장할 수 있습니다. 머크는 다양성을 소중히 여기며, 이를 통해 탁월한 성과와 혁신을 이끌어내 과학 기술의 발전에 공헌하고 있습니다. 머크는 구성원 모두 본인만의 속도로 발전하고 성장할 수 있도록 커리어 개발의 기회를 제공합니다. 머크의 구성원들은 서로 돕는 건강한 기업 문화를 조성하고 있습니다. 머크에서 여러분만의 특별한 재능으로 인류의 진보를 실현하는 마법을 펼쳐보세요!

다양성으로 가득한 머크의 구성원이 되어주세요!