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Distributor Support Specialist
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
As a Distributor Support Specialist you support the SLS product portfolio to our key Distributors according to our internal policies and practices. In this position you create and manage complex customer orders, provide information about products and services, develop customer relationships, present at customer facing meetings, manage back order situations and work closely with our Sales team . You will work in close collaboration with Sales, Supply Chain, E Commerce teams and other functional areas and key partners globally to offer outstanding Customer Support. You will Identify and implement process efficiencies, challenge processes, embrace change in n very dynamic workplace moving into the digital world and seek opportunities to increase the customer value add.
Who you are:
Previous experience working in a customer facing organisation would be nice to have.
Must be fluent in German and English written and verbal communication. Fluency in a 3rd language is an advantage.
Have a positive profesisional outlook in supporting customers proactively and in pressure situations and strive to provide outstanding customer service at all times.
Able to establish excellent working relationships with key customers.
Enjoy working in an international team in multilocations.
Demonstrable experience in multitasking, and successfully taking care of priorities/escalations is essential.
Position is open to applicants for Amsterdam, Netherlands or Taufkirchen, Germany or Molsheim, France.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html