Desktop Support Technician

Posté 02 juin 2022

Madison, Wisconsin - United States

Demander un identifiant 249920



A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:

MilliporeSigma is seeking an IT support Specialist in Madison, Wisconsin with full responsibility for Incidents/Service Requests/Problems management, providing as 2nd and 3rd level onsite support. Key Responsibilities include: 

  • Work as part of the local IT team supporting all onboarding, offboarding and relocation requests. 

  • Provide support for any integration activities and work with global teams to resolve complicated and advanced IT related issues. 

  • Support all services related to Lifecycle management, Asset and License Management, User Access management for end user’s software and hardware. 

  • Always provide a positive and supportive experience for the customer. 

  • Seek support from colleagues in difficult situations. 

  • Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available). 

  • Work with end users to provide them trainings, advice, and guidance and training on IT systems and processes. 



Who You Are: 

Minimum Qualifications: 

  • HS Diploma or GED   

  • 2+ years of IT experience in a customer-facing role, supporting laptops, desktops, Microsoft Office applications


Preferred Qualifications:  

  • Reliable vehicle as travel between Madison and Verona sites required. 

  • Associate Degree in any field 

  • ITIL Certification 

  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM 

  • Communicate and collaborate effectively with other IT units (Business partners, Infrastructure and Applications)  

  • Effective Communication with end users during incident/problem solving and tickets follow ups.  

  • Problem solving  

  • Result oriented  

  • Purposeful  

  • Self-motivated to provide excellent services 



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at
If you would like to know more about what diversity, equity, and inclusion means to us, please visit


If you are a resident of NYC, Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.