Associate Director, Channel Operations & Customer Service (Hybrid/Remote)

Posté 10 mai 2022

Rockland, Massachusetts - United States

Demander un identifiant 247196



A career with EMD Serono is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.



US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by The Company. The Company uses the definition of fully vaccinated assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

More Info -

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role:

Lead a team where we promote diversity, equity, and inclusion, provide opportunities for development, and create a High Impact Culture where everything we do is laser-focused on creating measurable superior value. Build a team culture based in trust and simplicity. Be curious and innovate boldly – set high standards. 3 D’s – disagree openly, decide, and deliver

Lead the strategic development, implementation, and management of all channel operations, including order-to-cash, outbound logistics, customer service and serialization including design, enhancement, and development.  In addition to providing direct oversight of all logistics activity including, reporting, sales management and 3rd Party Logistics and trucking vendor management.

This role requires the ability to build constructive business relationships and effectively communicate, collaborate, motivate, and influence both external and internal customers/partners. Responsible for developing and implementing a strategic plan in collaboration with key internal cross-functional stakeholders. This position will require innovation, creativity, and attention to detail. This is a highly visible and entrepreneurial position requiring a great degree of collaboration with multiple internal and external stakeholders.


Who You Are:

Minimum Qualifications:

  • Bachelor’s degree required; MBA or advanced degree preferred. 
  • Minimum 5 years of Biotech/Pharmaceutical experience in commercial, supply chain, and trade functions including 2 years minimum experience in management capacity.  
  • Deep knowledge of order-to-cash, serialization, channel analytics, and customer service processes, as well as the systems that support them
  • Solid understanding of market drivers, financial implications, future implications
  • Demonstrated success in position which can influence internal and external customers


Preferred Qualifications:

  • 2+ Years’ experience in biotechnology market
  • History of successful cross-functional partnerships across multiple internal stakeholder groups
  • At least one of the following: knowledge of Neurology, Oncology, and/or Fertility products 
  • Deep knowledge of SAP, Tracelink, and ValueTrak


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits -

Curious? Apply and find more information at

If you are a resident of a Connecticut, Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.