Customer Care Specialist French

Posté 14 juin 2022

Amsterdam Zuidoost, Noord-Holland - Netherlands

Demander un identifiant 245947

Détails

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role: As a Customer Care Specialist in our European team with a focus on the French market you are responsible for complaint management. This means track, handle and solve all complaints such as invoicing, product or service complaints. You will investigate, register and process lost or damaged orders, service complaints, credit or rebill requests. You are first point of contact for all returns to customers and you resolve issues quickly, competently and professional. You also handle and solve situations related to orders and shipments. You will run, analyze and present return metrics to create Plan of Action (POA), Investigation and Route Causes Analysis.

 

Who you are:

  • An (educational) background in Business
  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • Fluent in French plus English language. Any other European language is a plus.
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Strong attention to detail
  • Ability to work in a fast pace environment
  • Flexible – open to change and able to adjust accordingly

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html

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