Senior System Engineer

Posté 11 mars 2022

Bangalore, Karnataka - India

Demander un identifiant 243408

Détails

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Job Title: Expert - Software Application Packaging, Repackaging & Distribution

 

Role Description:

 

This position is in Global IT, Infrastructure Technology, Digital Workplace – Desktop Management. The Desktop Management Team provides and manages the global hardware standards (Laptops, Desktops), desktop images based on Windows, software packaging and distribution and security patch management processes. In addition to hardware-based desktops the team is also responsible for Citrix-based virtual desktops. Equipment like SCCM, WSUS and further specific tools are in-use, embedded in a global Active Directory structure what is the foundation for GPO-based client configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units.

 

ROLES & RESPONSIBILITES:

  • Executing and monitoring of software rollouts
  • Distributing of Operating System, Office 365 C2R and other Software patches
  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above
  • Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
  • Coordination with vendors and contribution to internal and external escalation management processes
  • Creation and maintaining of distributable software packages for the organization global Desktop standard
  • Enabling users of self-installing pre-selected software
  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above
  • Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
  • Coordination with vendors and contribution to internal and external escalation management processes
  • Creation of related policies and global standards
  • Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions

Job Requirements

  • ITIL processes like Incident-, Problem-, Change- and Service Continuity management
  • Familiarity with regulatory processes like GxP
  • Relevant professional experience of 2-5 years in IT in a large Enterprise environment with many thousands of users
  • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
  • Willingness to set yourself challenging goals to achieve superior performance
  • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
  • Very good and mature understanding of English in speaking and writing
  • You can communicate and express yourself target group oriented
  • You enjoy working across different teams and cultures and work constructively together in a global company
  • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
  • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated

 

SPECIFIC KNOWLEDGE AND COMPETENCIES REQUIRED:

  • Verifiable knowledge and expertise of Software distribution and patch management processes and tools
  • Verifiable knowledge and expertise of Software packaging processes and tools
  • In-depth knowledge about:
    • Flexera Admin Studio
    • SCCM
    • LANDESK
  • Vendor management (communication, coordination, and escalation)
  • Support processes with interfacing Service Desk, Field Service, Manager on Duty and 3rd level support
  • Scripting skills, specifically PowerShell would be of advantage
  • The following certificates would be beneficial:
    • Flexera Admin Studio
      • Certified Repackaging Professional
    • Microsoft Windows 10
      • “Installing and Configuring Windows 10”
    • Microsoft Systems Center Configuration Manager
      • “Administering Systems Center Configuration Manager”
    • ITIL Foundation V3

 

 

 


 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

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