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Service Manager (Façade industry)
A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.
As a Service Manager reporting to the Head of Technical Support, you will manage the service department, set up and grow the organization. Your role will consist of developing new product offers and improving current processes to offer outstanding service to our customers. You will manage complaints, spare parts and new service product introductions. You will visit our customers on-site and coordinate from product installation to remote assistance when needed. You will transfer knowledge and support the Product Manager in product improvement. You will also participate in developing new service product offers, together with the Product Manager and will interact with different cross-functional colleagues.
Experienced from the building industry with site experience and you feel comfortable at a building site.
Ideally you have 3-5 years of proven experience preferably in a customer facing role at a service site in the building industry.
Autonomous, self-motivated, committed, highly organized and efficient.
Have the ability to take a look at the big picture and find how things could be improved.
Proficient in English, German knowledge is an advantage.
Have the ability and willingness to travel Europe wide.
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com