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Customer Service Specialist with German / remote work
A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
This role may be done 100% remotely.
You will be responsible for receiving and answering all national and international customer inquiries in first level support, which concern the entire company.
That will include analyzing customer inquiries and, depending on the subject area and topic, direct processing or forwarding to the appropriate contact person. The communication on the phone will be up to 90%.
ithin this role you will additionally be accountable for e-mail and chat communication, maintenance and use of up-to-date databases to provide vital information to the customers.
You will also be responsible for maintenance of the medical-scientific database (side effect reports, medical-scientific questions regarding company drugs, product complaints, inquiries regarding clinical studies).
Who you are:
- Proficiency in German language and good English language skills.
- Ability to maintain positive, empathetic, and professional attitude toward customers at all times.
- Min. 1 year of experience in customer service area; experience in SSC will be an advantage.
- Ability to handle work under pressure, flexibility, high work ethics and professional netiquette.
- Previous experience with SAP or other ERP systems will be an asset
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com
We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.