Field Service Technician - Baltimore

Posté 14 oct. 2021

Burlington, Massachusetts - United States

Demander un identifiant 231458



A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.



US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by The Company. The Company uses the definition of fully vaccinated assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.


Your Role:

In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout Maryland. You will also be responsible to provide backup support to neighboring territories as required.

  • Provide MilliporeSigma's customers with Best-in-Class customer service and support.  FSEs operate under minimal supervision within their geographic territory and enjoy being home-based.
  • Work with the internal support groups within MilliporeSigma (Sales, Technical Services, Logistics, Customer Service and others) to provide the highest level of customer satisfaction to MilliporeSigma’s customers.
  • Make all customer contact regarding scheduling and completion of all work within the service territory. Maintain scheduling and completion of service visits within the time frame mandated by service organization norms and protocols.
  • Ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.
  • Promote MilliporeSigma consumables, services, capital upgrades and accessories to all customers, encouraging the growth of Millipore Sigma's Field Service business unit.
  • This role may include travel outside your territory, including other Provinces and internationally depending on the District service loading, to support fellow engineers in other territories and to attend training. 
  • Accept customer site entry requirements (i.e., background checks, drug screens, vaccinations)
  • Routine overnight travel in assigned region.  Overnight frequency is approximately 10-20%.
  • This schedule may include work outside of normal business hours as business needs dictate, including working overtime


Physical Attributes:

  • Lifting of up to 50 pounds on occasion.

Who you are:


Minimum Qualifications:

  • High School Diploma or GED
  • Valid driver’s license
  • 1+ years of field service experience with Electro-Mechanical devices
  • 1+ years of experience working with Microsoft Office
  • 1 + years of experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings
  • 1+ years of experience in testing, repairing, and maintaining capital equipment
  • 1+ years of experience working with electronics and computer background
  • 1+ years of experience in the use of mechanical and hand tools and service test equipment


Preferred Qualifications:

  • Technical degree in areas such as Plumbing, Electronics, Computer Repair or equivalent
  • Associates degree in engineering, science, or technical field
  • 2+ years previous professional experience in Plumbing, Electronics, Computers
  • Experience with Reverse Osmosis and water purification technologies
  • Able to work independently with limited supervision and in an established team setting
  • Effective communication and customer service skills
  • Previous experience with credentialing vendors




What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits -

Curious? Apply and find more information at

If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.