Strategic Account Sales Engineering Manager

Posted 10 Apr 2024

Chandler, Arizona - United States

Req Id 273676


Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Preferred location for the Strategic Account Sales Engineering Manager include Allentown, PA, Austin, TX, or Phoenix/Chandler Area, AZ


Your Role:

As the Strategic Account Sale Engineering Manager, you will be responsible for key customers in North America, focusing on the east region for Delivery Systems and Services products.  This role will function as the single point of contact for commercial and technical aspects including providing sales quotations for capital equipment opportunities, technical lead for supporting the customer’s molecule delivery requirements, leading efforts to resolve equipment field issues, and managing the monthly North America customer work group which reviews and resolves ongoing strategic initiatives and issues.


Principal Accountabilities:

  • Successfully manage and execute the North America business sales that require cross-functional team support.
  • Identify the specific needs of North America customer through collaboration with regional leadership teams.
  • Drive strong customer relationship.
  • Monitor order execution for capital equipment purchase orders to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates.  Support technical issues between manufacturing and the customer.
  • Obtain equipment volume forecasts from all account customers.  Provide forecast to Delivery Systems planning group for Sales and Operations process and capacity planning.
  • Own and manage plan of record specifications/scope and associated change control process.  This consist of managing change notifications with all Customers and EMD Electronics via our MOC process.
  • Provide competitive feedback to Delivery Systems market management to ensure solutions developed by Delivery Systems align with Customer roadmap and process needs.  Identify cost savings opportunities via alternative designs and components that benefit both EMD Electronics and the Customer.
  • Owner of Customer Specific Equipment Price list and act as Delivery Systems business area lead for contract negotiating content and T&Cs.
  • Develop pricing for new products and services, working closely with Product Management & Services teams to ensure that we meet profitability targets for DS&S and Electronics division.
  • Manage Customer supplier report cards and Supplier Quality Process.
  • Ensure Delivery Systems organization tracks and supports quality and reliability issues.  Identify critical issues and influence Electronics organization to respond under appropriate prioritization.
  • Interface with Customer project managers to promote and communicate to them equipment feature/function/benefit and project schedules.
  • Track sales for and administer volume discount program.


Who you are:

Minimum Qualifications: 

  • Bachelor’s Degree in marketing, business, engineering, or other related discipline
  • 5+ years’ work experience in Sales or Product Management
  • Up to 50% travel domestic and international


Preferred Qualifications:

  • 5+ years of Semiconductor Sales
  • 2+ years direct work experience leading and managing a team.
  • Master’s Degree
  • Semiconductor equipment experience
  • Sales track record, Change Management, Matrix Management, Critical Thinking (Analytical Capability), Project Management, Learning Agility
  • Proficiency noticing/predicting patterns, trends or discrepancies when looking at information and data to create critical insights and use these to devise clear plans/recommendations on how an innovative approach or concept can solve a given business problem or realize business strategy.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit

Apply Now