Omni Channel Engagement Specialist

Posted 08 Nov 2023

Oslo, Oslo - Norway

Req Id 269291


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


Your role:


The Omnichannel Engagement Specialist play a pivotal role in supporting our Commercial, Medical, and Access in-field teams. In this role, you will be responsible for ensuring a profound understanding of global omnichannel excellence practices while providing comprehensive digital and omnichannel support. Your primary focus will be to design and execute customer engagement plans, facilitate content localization, drive data-driven decision-making, and enhance customer interactions. You will harness data to define key performance indicators and implement inclusive customer segmentation strategies. In our pursuit of excellence, we aim to seamlessly integrate various aspects of our operations through a robust omni-channel strategy. This approach will optimize the utilization of different channels, ensuring they work in harmony to achieve the maximum impact. Together, we will design and execute customer journeys that leave a lasting impression and drive customer satisfaction. Data-driven decision-making is at the heart of our endeavors. We champion the use of data to refine customer engagement, deliver personalization, and foster meaningful interactions. Our dedication to meeting diverse market demands and cultural preferences extends to supporting global and regional content localization efforts. This includes leveraging tools like eWizard, crafting compelling content, and enabling closed-loop marketing (CLM) strategies. As a local champion for iConnect (Veeva CRM), you will play a pivotal role in systematic account planning to optimize customer reach. We implement customer segmentation strategies and seamlessly integrate cycle plans with engagement strategies across various channels. To ensure our strategies are on track, we rely on robust performance analytics. You will participate in utilising reporting tools like Qlik Sense, Power BI, and Excel, we scrutinize data and performance indicators. This analytical approach will help us identify areas for improvement and make data-driven decisions that inform our Next Best Actions and channel optimization.


Who you are:


  • Minimum 1 year of experience within marketing would be an advantage.
  • Digital marketing and omnichannel experience would be a plus.
  • Good communicator and collaborator, effective team player.
  • Relevant university background would be an asset.
  • Proficient in Norwegian and English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

Apply Now