Customer Excellence Manager (all genders)

Posted 05 Oct 2023

Bucharest, Bucuresti - Romania

Req Id 268301


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


Your Role:


As a Customer Excellence Manager (all genders), you will be part of the Management Team and will have an active role in the preparation and monitoring of the annual plans for Sales Force Effectiveness and annual sales incentive plans. You will be responsible for the current CRM systems and to identify and implement the business needs in terms of CRM. You will be responsible in training the employees for use of system and tools. In terms of Sales Force Effectiveness, you will analyze and recommend optimization of business processes, customer segmentation and target groups, models of cooperation with customers, organizational structure of Field Force team, performance management, sales incentive systems. You will ensure the availability of all necessary external market data and you will implement and analyze the respective efficiency measures. On time reports preparation withing agreed deadlines is a key task of the role. You will lead the channel implementation projects and will define and coordinate the local efforts and involvement of the right stakeholders. You will create and implement multi-channel campaigns across all therapeutic areas in alignment with business.


Who you are:


  • Educated to a university degree in a scientific field
  • 3-4 years of relevant professional experience in the pharmaceutical industry
  • Proficiency in English and Romanian languages are a must 
  • Customer orientated with accuracy, reliability, and outstanding communication skills
  • Strong computer literacy and ability to quickly adaptable to using new software and IT systems

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

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