Posted 12 Sep 2023

Bangalore, Karnataka - India

Req Id 267851


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Service Delivery Manager - SAM


Join us as Service Delivery Manager for Software Asset Management (SAM)! As this you will be part of our Software Asset Management Team within the global IT Service Management Organization. 


You design and implement our strategic SAM Architecture and SAM Processes. Furthermore, you drive automation as well as continuous improvements. In addition, you optimize license usage and associated costs.  

In this role you are responsible for the support and request chain and work continuously on improving the SAM Service. You have regular contacts to internal customers, manage incidents, requests, changes as well as Service Outages. In addition, you make sure, that the service meets the agreed SLA level and an appropriate reporting about defined KPIs is available. Here you collaborate closely with the assigned Service Owner. Furthermore, you manage Audit cases professionally. You ensure close alignment with our Product License Managers, Service Delivery Units, IT Governance, Legal as well as Procurement and track and trace performance of the SAM Application. 


Who you are: 

  • Bachelor’s degree or above in Computer Science (or equivalent degree)  

  • Proven 8+ year experience in working in Information Technology / SAM Management. SAM certifications are a plus (e.g., IAITAM, CSAM) 

  • In-depth experience with License Management tools – experienced with USU License Manager or ServiceNow License Manager is a plus 

  • Able to drive Life-Cycle Management activities of IT assets 

  • Experienced with different license metrics as well as license usage rights 

  • Able to identify cost saving potentials including Contract Analysis 

  • Experienced in participating and supporting Compliance Audits 

  • Able to create procedural instructions or working instructions. Strong knowledge in ITIL oriented processes  

  • IT Service Management knowledge as well as experience with large Cloud service-based consumption models and associated tools (e.g., ServiceNow IT Service Management) is a plus 

  • You have a "can do" attitude and welcome new challenges. You like working on multiple tasks in parallel and are ready to take on responsibility from day one 

  • You are an excellent team player who takes accountability and thinks cross functional 

  • Excellent communication skills. Fluency in English is a must. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

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