QP & Quality Specialist

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Key Responsibilities

• Manage the Complaints Process including the investigation process. Maintenance of all appropriate documentation, recording and investigation of customer complaints via the complaint database TrackWise; return of complaint samples to manufacturing sites for investigation purposes and provision of information to complainants as required (complaint responses)

• Adherence to the Change Control and Deviation procedures including data entry into the electronic system, TrackWise

• Responsible for the compilation, tracking and sharing of trend reports, working with stakeholders to propose appropriate CAPAs.

• Assist with the creation and maintenance (periodic review) of Quality Standard Operating Procedures and Work Instructions and ensuring procedures are available via Mango.

• Product Release: responsible for release of shipments including documentation review of shipping documents, product certificates and temperature loggers (as applicable). IMP release to medical centers.

• Particpate in the Right First Time objective as part of product release activities and work with stakeholders to share the information and improve local processes as necessary

• Assist with preparing training presentations as needed e.g. for relevant GxP SOP’s & WI’s

• Assist with audit management planning and execution including the tracking of CAPA plans through to closure

• Assist with Risk Management activities

• Actively participate in the Performance Management Process and Personal Development plan

• Work within company Standard Operating Procedures, industry guidelines and apply the company Values and Code of Conduct in daily duties and activities.

• Perform other functions and duties that may be assigned by the Quality Manager

• Product crime officer – Avoiding fraued issues for all products in Israel

• Recall management

• Handling of return / reject products

Job Specific Competencies & Skills

• Preferrably at least 3 years' experience related to Pharmaceutical or related industry, ideally with a mix of Manufacturing / Quality operations, Distribution Warehouse management or other related activities

• Experience in Good Distribution Practices

• Knowledge in local laws and local regulations applicable to the operation

• Willingness and enthusiasm to learn new skills

• Time management skills, ability to prioritise and work in a busy work environment

• Excellent communication skills

• Ability to work within a team environment and with cross functional teams

• A demonstrated proactive, problem-solving mentality with strong analytical skills

• Computer skills (Word, Excel, SharePoint, etc.)

• Knowledge of software packages such as iScala, Trackwise, Documentation Management systems desired, but not essential

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!