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Inhouse Service Coordinator
Posted 04 May 2023
Solna, Halland County - Sweden
Req Id 263711
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
As an In-House Service Coordinator, you will manage incoming service-requests from external customers via phone/e-mail/CRM/Digital Remote Care. You will provide support and appropriate solutions to improve field service activity efficiency and propose service products in a cost-efficient manner that leaves the customer completely satisfied with the interaction. You will initiate billable repair quotes and prioritize ad hoc customer requests (repairs), while managing work order scheduling for existing rolling business (maintenance and installations). You will be the bridge between the customer and the Field Service Engineers (FSEs), by coordinating field service activities. You will ensure data integrity using the CRM tools SFDC & Service Max (SMAX) according to guidance and SOPs. You will run purchase requisition activity for suppliers of local service items will be within your responsibility. You will belong to a Nordic In-House team of nine people, three of whom have similar task assignments.
- Have previous Field Service Support experience or a Customer Facing role, ideally within a related environment.
- Proficiency in Swedish and English, Finnish is an advantage.
- Excellent time management and problem-solving skills and ability to handle pressure.
- Ability to priorities own workload and multi-task.
- A standout colleague with good and positive interpersonal skills.
- Data Entry Experience, experience working with SFDS/SMAX is beneficial.
- Ability to complete documentation accurately, with eyes for detail.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!