Business Excellence Manager

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

As part of the Global Business Service organization, Global Support Center aims to develop our capability to better support the company’s growth and ensure best customer experience of the internal and external stakeholders.

How you will contribute:

• Support the review of Key Performance Indicators/Metrics, review and improve the management of service quality, support the GSC teams in defining the CAPAs and driving its execution
• Initiate/Facilitate continuous improvements on all levels (e.g., organizational, process, communication, technology)
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Lead strategic initiatives, projects for GSC in close cooperation with the GSC Leadership Team

• Analyze the employee engagement, identify the areas for improvement, drive the execution of the agreed measures
• Constantly verify the Learning & Development need for the GSC employees, ensure upskilling measures
• Communicate to key management stakeholders on quality issues and business opportunities
• Develop and maintain relationship with senior leadership

Stategic Impact:

• Build up a solid interface and strong partnership with internal and external stakeholders
• Have a strong focus on the service quality and pro-actively steer teams in improving the service process

Education:

• Bachelor’s degree is required

Work Experience:

• A minimum of 5 years of professional experience in any HR, Procurement, Supply Chain or Finance Operating in a matrix organization
• A minimum of 3 years of experience of managing projects. Lean Six Sigma certification is a plus
• A service management experience is a plus

Job specific Competencies & Skills:

• Understanding of HR and P2P process is strongly preferred
• Customer centricity
• Sound planning and time management skills

• Good communications skills (oral and written)
• Quick learner, flexible, responsible, and result-oriented and can work under pressure.
• Resourceful, driven, proactive and independent.
• Willing to take challenge and work in multi-cultural environment.
• Ability to plan, organize, monitor, and deliver targets

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!