Intern - Customer Relations

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

PURPOSE OF THE ROLE

As a customer relation intern, you are responsible for the execution of the SLS customer relations process according to internal policies and practices. In this position, you manage and process customers’ orders and quotes and provide information about products, services, and order status. Proceed with improvement initiatives, challenge processes, and seek new opportunities to increase customer relations efficiently.

KEY TASKS & RESPONSIBILITIES

Deal directly with customer inquiries received via all media (e.g. fax, web, email) 

Proactively look for solutions to customer issues

Obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions

Communicate and coordinate with internal departments 

Proposes ideas for processes & organizational improvements

May consult the manager for making decisions on needs

Demonstrate our values in your daily routine

Awareness of business environment/competitors

WHO YOU ARE

You are currently studying

Bachelor level thinking

Interested in being trained in SalesForce, SAP, and other tools

Fluent English level

Able to work in a fast-paced multicultural environment

Strong in communication

Be highly motivated

Team player and result oriented

Applicant needs to have EU citizenship / “Verblijfsvergunning’’ (=residents permit) or valid student visa

Preferably available for a minimum period of 6 months

WHAT WE OFFER

With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

WHY APPLY

Starting date: January, February, or March

Must be located in the Netherlands

Paid Internship

Benefit from professional mentoring

Have the chance to network with your peers and other colleagues

You will receive tools on how to work in a professional corporation

Amazing international team!

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!