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CRM & Tools Specialist f/m
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
You will be part of the broader SLS EMEA Sales, Marketing and Customer Excellence organization. Being part of the Commercial Strategy & Execution team, the responsibilities will mainly be in SVMX and CRM (SFDC) but might span across other tools and projects. Support daily and operational tasks as well as strategic projects and initiatives around our Field Service tool SVMX and our CRM Tool Salesforce.com. You will be part of a team that supports global and regional SVMX/CRM Projects / initiatives. Becoming a certified SFDC and ideally SVMX admin will help to contribute to our strategy to move our complex, highly custom-coded processes to more streamlined processes that are agile for future changes. Business Partnering with one Sales or Field Service team as well as contributing to the wider success of the CRM and Commercial Tools team makes this position a critical stakeholder in the team.
Who you are:
- Educational background as a Business and/or marketing-related degree or equivalent professional qualification
- Strong CRM and/or project background, ideally experience SerciceMax with Salesforce.com and SAP as well as basic know-how concerning the Life Science organization
- Strong communication and interpersonal skills
- Strong team-oriented skills: work consistently and effectively both as an individual contributor and as part of a team
Very strong English skills in writing and talking as well as advanced knowledge of Microsoft Office suite including Microsoft Excel and Microsoft PowerPoint are desired
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!