System Engineer- EUS Expert

Posted 13 Sep 2022

Mumbai, Maharashtra - India

Req Id 255284

Work Your Magic with us! 

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

 


Your role:

•Provide day-to-day IT support to local and remote offices/end users using SNOW ticketing system, in person, via IT support line, email and instant messaging

•Work on the installation, configuration, and Solution to All IT  issues of end user equipment, including Laptop/Desktop, mobile phone, printers, other peripheral equipment and softwares.

•Work on Images builds, and co-ordinate with different teams to set up of user accounts.

•Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation

•Support IT equipment deployment to staff on-boarding and off-boarding, with accurate tracking to IT asset management.

•Support all services relating to Lifecycle management, IT Asset Management, License Management and User Access management for end user software and hardware

•Work with Global teams to resolve complicated and advanced IT related issues 

•Participate in Vulnerability Management process and take ownership of any High or Critical Vulnerability closures that require local on-site intervention.

•Document IT management activities

•Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.

  

Who you are:

•2-5 or more years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support.

•Highly proficient in Windows hardware and software support

•Good knowledge of O365 Suit Application like MS Outlook,MS Teams, Forms, Excel, Word etc.

•Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Intune, etc.

•Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.

•Good Verbal and written English commuincation Skill. In depth knowledge of IT processes; Superb social skills, especially in terms of: Teamwork; Client orientation; Pronounced knowledge of the company (e.g. corporate guidelines, strategy, and values); .

•Positive person with can do attitude.

•BE/B.Tech/BCA/3 years Diploma in CSE, IT.

•Experience in Life Sciences/Healthcare industry preferred

 


 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

Apply Now