Customer Care Specialist

Posted 04 Aug 2022

Burlington, Massachusetts - United States

Req Id 253968

Details

 

A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.


 

Your Role: 

This entry level Customer Care position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience. You will ensure each transaction is processed within customer specifications for MilliporeSigma guidelines. As a Customer Care Associate, you will be eager to learn, be respectful, honest & humble, and embrace challenges.

Daily activities include:

  • Manage and resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
  • Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries
  • Investigate and record lost or damaged orders, complaints, credit and/or rebill requests

Who You Are:

Minimum Qualifications:

  • High school diploma or GED equivalent
  • 1+ years of Customer Service experience

 

Preferred Qualifications:

  • Associates degree or higher education
  • Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
  • Excellent listening and telephone communication skills
  • Highly motivated and organized, with attention to prioritizing incoming tasks
  • Oracle and SAP experience
  • 1+ year of experience in a Call Center environment
  • Knowledge of Oracle system and PC applications
  • Strong knowledge around MilliporeSigma's organizational structure, business practices and customer base
  • Act as a role model of Millipore’s values and best-in-class business practices
  • Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism
  • Multilingual skills (French and Spanish)

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

 

If you are a resident of NYC, Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

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