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Manager Inhouse Service f/h
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
As an Inhouse Service France Manager, you support your team of technical coordinators in respecting procedures in an ISO environment and help them achieve individual and team performance objectives.
You supervise through KPIs the processing of customer requests on time, guarantee the optimization of technician schedules according to priorities and ensure the administrative management related to the Service activity to maximize efficiency and customer satisfaction.
You drive continuous improvement by managing the analysis of commercial, operational, and quality data and by defining corrective actions and preventive actions (CAPA).
You are responsible for the proper implementation of the external partnership to support the organization in defining current and future resource needs and you actively participate in digital service innovations by proposing solutions to increase our overall efficiency and make our Service organization recognized by our peers and customers.
Who you are:
• Former experience in a management role, ideally in a related environment
• Fluent in English
• Familiar with Service concepts, practices, and procedures in an ISO environment (Root cause analysis competency)
• Wide degree of Leadership, Creativity and Flexibility
• Computer literacy and analysis of data into databases
• Good Organizational, communication and problem-solving skills
• Great at building positive relationships, Team player, result and Customer oriented
• Project management background
• Confident, positive thinking, self-motivated and creative
• Digital capabilities (Microsoft Office, SalesForce/Service Max, SAP Next)
• Field Network connectivity
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html