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Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
PURPOSE OF THE POSITION
To manage overall activities of NA-CEX Team of Shared Business Service. Develop metrics to measure the team and individual performance who will interact with all levels of process. This role is highly motivated, result-oriented, organized and flexible enough to handle different variety of tasks and adapt to various business needs and requirements
ESSENTIAL JOB FUNCTIONS
- Should have high level understanding of business knowledge of Order to cash cycle. Proficient in understanding the impact of non-adherence to O2C cycle.
- Actively engage internal and external stakeholders.
- Maintain & update process related documents in timely manner.
- Should be able to handle all process related queries.
- Should be responsible for generating accurate reports before deadlines.
- Proper response on email queries received from the customers or internal team.
- Any other additional tasks depending on the specific country or organization as requested by your senior authorities.
- Conduct Performance review meetings, IDP’s as per the schedule.
- Drive continuous process improvements.
- Ensure service levels are achieved consistently.
- Evaluate team performance, tack KPI’s, goal setting etc..