Knowledge Content Editor

Posted 30 Jun 2022

Wroclaw, Dolnoslaskie - Poland

Req Id 251454

Details

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role:
 

You will be responsible for developing, drafting and maintaining Knowledge Base (KB) articles that optimally contribute to a good customer experience of our employees and managers. In close alignment with the Content Owner the Knowledge Content Editor strives to design and maintain easy-to-understand and effective articles for our customers. These articles may be related to customer experience, process delivery and technology implementation. Many of them will write about Human Resources topics. You will be accountable for the accuracy and completeness of article content as well as for correctness of translations.

Within the role you need to understand and consider defined quality targets for service delivery (customer experience, speed, quality, cost, compliance).

 

Who you are:

 

  • Fluency in German and English language (written and spoken)
  • Ability to turn complex topics into target group specific communication
  • First experience in communication management, copywriting, editing or content marketing will be a plus
  • Strong communication skills and a customer-centric mindset
  • Works well independently as well as in an international (virtual) team
  • Bachelor in communications, journalism or similar field is advantageous

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html

Apply Now