Specialist

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Description 

A Digital Sales Specialist is responsible for promoting the company’s products over the phone/ emails via digital channels, managing customer expectations and relationship through regular follow-ups. The role is also responsible for obtaining clarification from the business and responding with the requested information appropriately.  

Primary Responsibilities 

• Promote and sell products/services: Milli-Q water purification systems, accessories, consumables and service to potential or existing customers over phone, by managing the customer relationship  

• Apply knowledge of the life sciences industry as well as the scientific knowledge about the product while detailing the technical data about product over the telephone/ emails.

• Explain product specifications and product market image/brand to life science professionals through telephone to enable him/herself for participation in discussion  

• Assist the customer and resolve queries by filling up enquiry forms related to product, service requests, clarification of doubts related to product over the phone 

• Manage customer relationships through regular follow-ups and building up customer loyalty through strong relationships 

• Perform reporting and documentation using different software tools for data entry and recording 

• Generation of leads using various sales procedures 

• Recall the content of sales script and modify it by analysing the need and other trade factors  

• Demonstrate product promotion strategy  

• Enlist and present solutions customized to the customer needs from the existing products or services  

• Present complete information to customers on terms of trade, mode of payment and after sales services  

• Identify customer complaints by listening and understanding the problem 

• Provide the appropriate solution to customer complaints  

• Coordinate with various businesses/teams to obtain necessary details for responding to customer query/complaint  

• Prepare daily and monthly sales reports as per reporting norms  

Core technical skill, experience, competency and qualification required  

• Diploma/Bachelor Degree in any science related field 

• Min 2 years of previous sales experience required with a mix of new business development and working with existing accounts and ability to demonstrate the process of telesales 

• Proven track record of customer relationship development and management 

• Ability to understand buying behaviour and needs of customers 

• Be results-driven, collaborative, innovative and future-oriented  

• Ability to apply core and professional skills as well as communication skills, analytical thinking, customer centric approach and decision making while promoting and selling the products via tele media 

• Ability to work independently and is responsible for own work and learning. 

Selection criteria 

• Excellent communication skills while talking with life science professionals on telephone  

• Pronounce the product name correctly  

• Good English grammar while communicating product specifications to target customers 

• Corporate manners and etiquettes while interacting with customers and stakeholders 

• Communicate with confidence while describing the product over phone 

• Demonstrate how to maintain customer loyalty by building a strong customer relationship 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html