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A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
About the role:
Identity Access Management Operational support:
The following skills profile is required
Soft Skills: Distributed excellent teammate; self-reliant, solution oriented, good communications skills (incl. end-user non-technical-language) very good English skills. Technical Skills: The following technical services are required. (Web)SSO - Federation cloud and ADLDS application integration. Support of FIM/MIM data synchronization and CDM/AD data transports. Identity Management (MUID, XMUID, SMUID & SAP-Portal requests, etc.). User Management (onboarding and relocation support, etc.). CyberArk (Privileged Account Management)
The following task should be performed:
System Operations / Continuous Improvement (40% of the new role’s time):
System configuration; Qualification (GxP) and documentation support. 24x7 support in the area of system availability and performance. Application maintenance incl. “Problem & Organizational Change”. Proactive data quality checks and remediation in NDS. System tech-refresh and feature updates
Incident & Service Request Management (50% of the time):
Resolution of incidents received from 1st LVL support. Dispatch to the accurate resolution team if the incident cannot be resolved (e.g. 3rd LVL). Perform various SR in the area of SSO, NDS, K2, Cyber Ark, and GIAM;
Support MOD and Monitoring (10% of the new role’s time):
24x7 monitoring and agreement with MoD in case of any system degradation or outage. Daily health checks if the solution works as expected, e.g. review interface statistics, review process statistics, check data integrity, check data mapping. Follow up on errors with responsible data/process owner. Identify possible impacts and discuss remediation options (e.g. bugs & feature requests)
Who you are:
- Graduate in B.sc/B.Tech (Electronics & Telecommunication or Computers)
- Experience of 1-3 years in IT Support
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html