IT-INF-E1

Posted 27 Jun 2022

Bangalore, Karnataka - India

Req Id 247877

Details

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Job Title: System Engineer – EUS

Experience (4- 6 Years)

Job Location: Bangalore

JOB Responsibilities:

In This Role, You Will

  • Thrive on Customer Satisfaction on all levels within the organization (Execs, EAs, Managers, Individual Contributors)
  • Have the ability to manage Tier 1 and 2 for all End User Support Incidents and provide thorough documentation of issues escalated to other teams.
  • Work well independently and within a larger team in a fast-paced environment with deadlines
  • Train New-Hires, departments and groups on IT core services
  • Possess a deep knowledge of all PC/End User Support technologies (OS Win 10, Apple Mac OSX up to MacOS Mojave, VPN, Endpoint Security, A/V (Audio Video System), ISTM, MS Teams, Office 365, Exchange and Active Directory administration)
  • Have experience of handling medium-to-large scale PC/OS deployments
  • Possess strong ability to utilize Configuration Management solutions (i.e. SCCM, Jamf)
  • Sets the standards for Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution
  • Provide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)
  • Fulfil duty as a member of the weekly on-call rotation for after-hours/weekend support (as required)
  • Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems
  • Possess fundamental knowledge and understanding of LAN/WAN architecture and administration
  • Possess ability to identify, track and articulate trending issues and produce metrics (as required)

 

 

Preferred Qualifications

  • BE/ B.Tech / BCA/ 3 years Diploma in CSE, IT, ETC
  • JAMF administration (Mac OS/IOS management) experience and MDM Support experience.
  • VIP Support (Stakeholder management) experience
  • Linux/Unix experience
  • MCSA (Microsoft Certified Solutions Associate) – Windows Server 2012, Windows 8/10
  • Basic Knowledge on Active Directory, Good knowledge on O365.

 


 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.html

Apply Now