Senior Analyst, Contracts & Chargebacks, Remote

Posted 11 May 2022

Rockland, Massachusetts - United States

Req Id 247794



A career with EMD Serono is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.


United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 


Your Role:

The Senior Analyst, Commercial & Government Contracts & Chargebacks is responsible for assisting with multiple functions within the Commercial Operations group. This will include maintaining Group Purchasing Organization (GPO) contract maintenance and Membership lists, Chargebacks, Managed Care contract maintenance and rebate processing, and Specialty Pharmacy pricing verification.  Reviews all Oncology Chargebacks data and assess accurate payments & MembershipAudits and reviews all negative chargeback data (Returned goods, billing errors, etc.).  Sets up methods to review and audit potential chargeback processing errors as well as uncover any diverted or non-sourced productDevelops remediation recommendations to wholesalers to resolve any mischarges to EMD Serono. The Senior Analyst collaborates cross-functionally and effectively communicates with internal and external customers to improve key initiatives. This role can be remote based.

  • Manage chargeback processing and issues resolution across commercial Group Purchasing Organization (GPO), Specialty Pharmacy Provider (SPP), Integrated Delivery Network (IDN) and government Federal Supply Schedule (FSS) and 340B contracts
  • Monitors and ensures compliance to internal company and customer service-level agreements (SLAs), including timely and accurate chargeback reconciliation with wholesalers and specialty distributors
  • Responsible for all EMD Serono customer Class of Trade assignments across direct shipment customers, indirect chargeback customers, and rebate vendors.
  • Review customer supplied sales and utilization data (e.g., wholesaler 867 data) to validate class of trade of purchasing customers.
  • Lead customer setup and Class of Trade (COT) assignment of GPO roster customers using EMD Serono’s revenue management system.
  • Run 340B customer eligibility: (a) on a case-by-case basis as required by chargeback activity; (b) on a proactive basis for terminations using internal and third-party data sets (e.g., Office of Pharmacy Affairs (OPA) 340B database, Health Industry Number (HIN) data)
  • Work closely with chargeback processing team to research and resolve chargeback errors pertaining to issues of customer master data (such as class of trade and identifiers like DEA or HIN)
  • Work closely with Market Access, Government Pricing, Account and Brand teams to address issues and questions regarding Class of Trade assignment, formulary validation, and resolve chargeback errors pertaining to contract pricing and eligibility disparities
  • Identify, monitor and minimize deductions. Maintain deduction level and processing objectives as determined by company policies.
  • Maintenance/upkeep of standard operating procedures.
  • Prepare operational reports on a regular basis per company policies.
  • Adhere to all company and departmental policies and procedures.
  • Provide clear and open communication to team members, customers and account representatives. 
  • Partner with internal Business Excellence team to prepare and automate operational reports on a regular basis per company policies.  Examples include:
    • Track progress of deduction resolution
    • Chargeback processing operational trends and SLAs
    • Chargeback trend reports for key contracts, such as 340B and GPO
    • Formulary validation and rebate validation audit reporting 


Who You Are:

Minimum Qualifications:

  • Bachelor’s degree in Business Administration, Accounting, Finance, or Information Systems OR
  • Associate degree in any field with 1+ years of employment experience in the pharmaceutical industry, Accounting, Finance, Revenue Management or other reimbursement system
  • 1+ years’ experience in Excel.


Preferred Qualifications:

  • 2+ years’ experience of healthcare, accounting, revenue management, complex reimbursement system, pharmaceutical contracting or government pricing or related function
  • Excellent understanding and working knowledge of the healthcare, pharmaceutical, managed care provider industry including drug channel, customer mix, pricing, contracting and reimbursement processes
  • Experience in pharmaceutical chargeback processing, analytics and maintaining GPO/340B/IDNs Master Data creation and maintenance
  • Effectively interact with various key internal and external partners as needed (e.g., Commercial Operations, Finance and Market Access, etc.) and build strong working relationships.
  • Exceptional teammate
  • Demonstrated adaptability and the ability to run and prioritize multiple tasks and projects simultaneously, work independently as well as with a team, and respond to a high volume of work in a deadline driven climate
  • Impeccable attention to detail and significant organizational, investigational, and critical analytical skills
  • Proficient in Microsoft Office (especially Excel), Model N and SAP or other pharmaceutical/contract/rebate/chargeback systems
  • Commitment to excellent customer service



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at
If you would like to know more about what diversity, equity, and inclusion means to us, please visit


If you are a resident of NYC, Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

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