Employee Care Advisor with German

Posted 27 Apr 2022

Wroclaw, Dolnoslaskie - Poland

Req Id 246051



A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role:


As our Employee Care Advisor, you will be a meaningful ambassador of our employee experience and will be the first point of contact, as well as the expert in HR related topics and tasks for our customers - managers, employees, external candidates and HR Business Partners.


You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams.


To constantly improve, streamline and simplify our self-service for managers and employees, you will handle and maintain our HR knowledge base. This involves reviewing and improving knowledge articles which strive to explain our company HR products & procedures to enable our customers.


Who you are:


  • Fluent German and English language skills are crucial.

  • Previous experience in Customer Service or Shared Service Centre environment (e.g. Payroll or any HR related position) is required

  • Experienced in Human Resource topics across the employee lifecycle (preferably German market) is desired; however, full training will be provided

  • Ability to balance multiple activities in parallel

  • Capability to structure your daily work

  • Solution and customer satisfaction oriented



What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at https://jobs.vibrantm.com


We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Apply Now