Sales Support Associate

Posted 18 Apr 2022

Burlington, Massachusetts - United States

Req Id 245362

Details

 

A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Your Role:

This Support Associate position involves working in a high energy, dynamic, and exciting team environment passionate about delivering best-in-class support. You will ensure each transaction is processed within MilliporeSigma guidelines, values and customer specifications.  This role will be a hybrid and will be going into our Burlington location a couple days each week.

 

You will use Oracle, Lotus Notes, Business Objects and other applications that house customer information to research and maintain customer account information. When needed, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently and professionally is key to this position.

 

Who You Are:

 

Minimum Qualifications:

  • High School Diploma or GED
  • 1+ years of customer service experience

 

Preferred Qualifications:

  • Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
  • Excellent verbal/written/listening and telephone communication skills.
  • Highly motivated and organized, with attention to prioritizing incoming tasks.
  • Associates degree or higher education
  • Knowledge of Oracle system and PC applications
  • Multilingual skills (French and Spanish)
  • Proven understanding around MilliporeSigma's organizational structure, business practices and customer base
  • Act as a role model of MilliporeSigma’s values and best-in-class business practices
  • Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of integrity
  • Ability to learn and master several different skill sets

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

 

If you are a resident of a NYC, Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

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