End User Services Specialist (IT Support)

Posted 04 Apr 2022

Danvers, Massachusetts - United States

Req Id 244355



A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.   







Your Role:

The End User Services Specialist at MilliporeSigma, will be accountable for the delivery of IT support, services, and customer experience, at our US sites.  Guide customers through all support processes (including Global) when needed.  


  • Act as 2nd and 3rd level onsite support for incident management.
  • Work as part of the local IT team supporting all onboarding and transfer requests.
  • Provide support for any integration (M&A) activities.
  • Work with Global teams (Application support, Infrastructure, and line of business) to resolve complicated and advanced IT related issues locally.
  • Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user software and hardware.
  • Provide a positive and supportive experience for our colleagues at all times.  Seek support from team members in difficult situations.
  • Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
  • Engage in periodic on-call support as needed.
  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues.
  • Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS.
  • Travel (Up to 10%) – Mostly within North America; Occasional day trips to offices.
  • Be available for occasional overtime, on-call for off hours as needed.


Physical Attributes:

  • Lift at least 25lbs
  • Sit or stand for extended periods of time 


Who You Are:

Minimum Qualifications:

  • High School Diploma or GED 
  • 3+ years of experience supporting laptops, desktops, printers, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)
  • 3+ years of IT experience in a customer-facing role


Preferred Qualifications:

  • Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM
  • Bachelor’s degree
  • ITIL Certification


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits - https://www.emdgroup.com/en/careers/benefits.html

Curious? Apply and find more information at https://jobs.vibrantm.com



The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


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