Service Desk Agent (German)

Posted 14 Jul 2022

Budapest, Budapest - Hungary

Req Id 241507



A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role:


As Service Desk Agent you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance and solve IT related issues for German-speaking colleagues via call, chat and web. Your key tasks will include resolving incidents and service requests based on standard procedures in line with global policies. You will register, prioritize and categorize tickets in the ITSM ticketing tool. You will follow up on existing cases and provide status updates as required and work with other IT teams to coordinate resolution of complex issues. Furthermore you will minimize disruption to the business and ensure the highest satisfaction and happiness of your internal colleagues.


Who you are:


  • You are proficient in German and English.
  • A regular user of Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook
  • Previous experience in supporting customer interactions and troubleshooting is an advantage.
  • IT Service Desk / Helpdesk / Technical Support / Customer Service or any other customer facing experience is a plus.
  • You have a service mentality with a problem solving approach.
  • University education is preferred.
  • Have great interpersonal skills and like to communicate and help people.
  • Able to prioritise and balance multiple assignments.


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


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