Order Resolution Specialist

Posted 06 Jan 2022

Burlington, Massachusetts - United States

Req Id 237868


A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.



US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by The Company. The Company uses the definition of fully vaccinated assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.


This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Your Role:

The Order Resolution Specialist position involves working in dynamic and fast-paced collaborative environment. In this role, you will be responsible for the transactional activities of order resolution to deliver a better customer experience. You will interact with our customers via email and associated system tools for improved communication on their existing orders.

In addition, you will act as a subject matter support with the ability to handle delegated tasks and provide project assistance with minimal supervision. The opportunity for additional growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.


Who you are:

Minimum Qualifications:

  • Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience
  • 1+ years of experience working with Microsoft Word, Excel, and Power Point


Preferred Qualifications

  • 2+ years of customer service experience
  • 1+ years of experience working with SAP or Oracle
  • Positive, friendly, takes pride in work, and eager to learn
  • Respectful, honest, humble and willing to embrace challenges
  • Strong interpersonal communication and written skills, with the ability to provide peer support
  • Organized, with the ability to prioritize incoming tasks.
  • Multilingual skills (French and Spanish) 
  • Knowledge of MilliporeSigma’s organizational structure, business practices and customer base.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits - http://jobs.vibrantm.com/emd/content/Benefits-at-a-Glance/?locale=en_US

Curious? Apply and find more information at https://jobs.vibrantm.com

If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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