客户服务专员

Posted 14 Jan 2022

Shanghai, Shanghai - China

Req Id 237792

Details

 

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role:

  1. Process customer requests regarding documents, quotations, order creation, order status tracking, transportation status via diverse channels with a sound and responsible manner.
  1. Take orders from emails,3rd-party platform, SFDC, etc. channels and enter them into SAP precisely, coordinate order delivery related tasks until customer sign-off
  1. Own the weekly open order management responsibility as the company guideline. Proactively communicate with the customers and Sales and ensure a good customer experience
  1. Well handle customer inquiries, complaints, collaborate with related functions and response customers timely and correctly
  2. The tasks as line manager assigned

 

Who you are

  1. Bachelor degree above, Life science, chemical, import business model related background would be preferred.
  2. At least 5-years experience in Customer Service, Sales Operation and Supply Chain related;
  1. Good interpersonal and cross-function communication skill and teamwork mindset.
  2. Eager to learn, customer-oriented, proactive and reliable
  3. Additional experiences and skills on data analysis, process management, digital tool development will be extra advantages.
  4. SAP familiarity would be preferred.

 

HR: 89831

Functional Area: Commercial  


 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

Apply Now