North America Payroll Manager

Posted 18 Oct 2021

Burlington, Massachusetts - United States

Req Id 231985



A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.


Your Role:

The Payroll Supervisor supervises Payroll Specialists, ensuring that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives. Optimizes the contribution of the team through coaching, counseling and implements workable solutions to business issues/problems with minimum referral to management. Conducts work planning, estimation and prioritization to optimize performance of team and works with Head of North America Payroll to define standards and reusable approaches for Payroll operations. This individual manages effective internal/external client relationships within own area of responsibility and builds client relationships among the three major business lines at MilliporeSigma.


  • Interpret day-to-day business objectives and preparation/execution of operational practices/work programs
  • Manage Payroll staff and fill in for the Head of North America Payroll as needed and prepare work schedules to ensure appropriate coverage
  • Manage Payroll staff to work directly with ADP and UKG to ensure all taxes and notices are filed accurately and timely
  • Ensure coordination and filing of all amended returns
  • Ensure coordination of all tax registrations directly with ADP and/or UKG and the taxing agencies
  • Transfer knowledge and responsibilities related to tax processing to the existing team members
  • Facilitate weekly/daily (as required) team calls/meetings
  • Monitor the workload and evaluate performance of direct reports
  • Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs
  • Provide guidance to and shares knowledge with colleagues/team members
  • Collaborate with Head of North America Payroll to create annual team objectives
  • Escalate potential service issues to Management
  • Directs work within budgetary guidelines
  • Participates in interview process for new hires into Payroll roles
  • Defines standards and reusable approaches within the Payroll operational framework
  • Train team members on new or enhanced operation procedures and policies
  • Identify and implement process improvement initiatives and define standards for new processes
  • Cover for team members in back-up role for vacation and/or high-volume work efforts
  • Approve and release manual off-cycle check payments
  • Implement quality control measures that align with Merck Internal Control Systems
  • Main point of contact for payroll stakeholders and their vendors including (but not limited to) benefits, global mobility, finance/accounting and HRBPs




Who You Are:

Minimum Qualifications:

  • High School Diploma or GED 
  • 5+ years of US and Canada payroll experience.  
  • 5+ years of fast paced customer experience
  • 3+ years’ experience with ADP and UKG payroll and time and attendance systems
  • 2+ years’ experience in budget development and management
  • 3+ years’ experience in a shared service environment and solid understanding of HR cycles
  • 5+ years’ experience in payroll tax filings, registrations, reciprocity rules and regulations
  • 5+ years’ experience processing global assignee (expat/inpat) payrolls
  • 2+ years’ experience implementing new payroll and time and attendance vendors
  • CPP 

Preferred Qualifications:

  • Bachelor's Degree
  • Experience with Oracle/SAP HR systems
  • HR experience preferably in an operations environment 
  • Ability to effectively manage team members and work as a member of that team and organize work activities for other members of the team
  • Demonstrated coaching/mentoring skills and issue management problem solving skills
  • Strong customer service skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Strong time management skills
  • Ability to work in high paced environment with multiple priorities
  • Ability to identify and reprioritize initiatives
  • Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives
  • Ability to adapt to changing environment and support of multiple clients
  • Ability to analyze/interpret data and take appropriate action
  • Ability & interest in training other team members
  • Strong working knowledge of Microsoft Applications including (but not limited to) Outlook, Teams, Excel and Access
  • Working knowledge of multiple internet browsers:  Internet Explorer, Google Chrome




What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits -

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The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


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