End User Services Specialist

Posted 10 Sep 2020

Bratislavsky kraj - all, Bratislavsky kraj - Slovakia

Req Id 210279


A career in our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role: As IT End User Services Specialist you act as onsite support for incident management. Being a part of the local IT team, you will be supporting all onboarding, transfer requests and working with Global teams to resolve complicated and advanced IT related issues. You will be coordinating uninterrupted IT support and communicate ongoing strategy and execution with executives and handling needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS .You will be supporting all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware. In scope of your responsibilities will be providing a positive and supportive experience for the customer at all levels and seeking support for colleagues.


Who you are:

  • Minimum half a year of IT experience in a customer-facing role 
  • Working knowledge of following applications / equipment / solutions: Outlook, Teams, Skype for Business, MS Office, hardware, mobile devices (iPhones & iPad), MDM (InTune, etc.) 
  • Fluent English (spoken & written)
  • Excellent communication skills and can-do attitude  
  • ITIL Certification is an asset

What we offer: In our company, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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You have accessed emdserono.ca, but for users from your part of the world, we originally designed the following web presence merckgroup.com

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