Categorie Protette - Maintenance Contract Specialist & Coordinator - Life Science - Milano

Posted 23 Dec 2019

Milan, Lombardia - Italy

Req Id 201834


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role:
For Life Science Business Unit we are constantly looking for Talent.

You will be committed to support Life Science Milli-Q sales and service organization.

You will support the field service organization by responding to customer queries by phone or e-mail concerning service related questions (i.e. installation of equipment, defects, service contract appointments). He/she is responsible to ensure an optimized service response from each engineer in the assigned territory and be an interface between customer and Field Service Engineer.
Performing on appropriate solutions to improve field service activity efficiency, and take advantage of customer interactions to propose service products (maintenance contracts, validation, billable repair with appropriated spare parts) in a cost efficient manner that leaves the customer completely satisfied with the interaction is part of the role.
You will be responsible to coordinate the Renewal of our Maintenance Plans prior to contract expiring, proactively promote by phone upgrade and upsell, register and process Contracts in our CRM tool and follow up the quotations sent.
You will have the responsibility to draw up and supervise Public tenders related to Milli-Q Lab Water Solutions business both for Service Contracts and Hardware in close cooperation with our Field Sales Specialists.
Who you are:
•  bachelor's or MAster degree or equivalent certification in area of specialty, preferably in Electronics, administration, economics, Physics, chemistry or biology.
• Fluent English
• Customer and Result oriented
• Good organization skills
• Strong Communication and sales skills
• Admin knowledge is a plus
• Team-working

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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