Research Sales Support Specialist

Posted 13 Sep 2019

St. Louis, Missouri - United States

Req Id 197435

Details

A career with MilliporeSigma is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.


Your Role:

 

The Research Sales Support Specialist position involves working in a high energy, dynamic, and rewarding team environment focused on delivering a better customer experience for the North American Research Commercial Sales Team.  

 

This individual will be the single point of contact for the Sales Team and will provide dedicated, specialized back office support enabling the Sales Team to focus on selling.  The Research Sales Support Specialist will be responsible for order management of all Specialty Business Sales for Stockrooms, Serum, Custom Columns, Mission shRNA, NAOSMM and New Lab Startup.

 

The Research Sales Support Specialist provides escalation support of critical business issues and solves situations related to orders, shipments, or other customer-related matters. The Research Sales Support Specialist will investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests ensuring each transaction is processed within Milliporesigma's guidelines, values and customer specifications. 

 

The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility. Research Sales and Specialty Business Support is part of the Customer Excellence organization, providing support to North America Customers and Business Partners with pre- and post-sales support via Specialty Business Sales Support, Customer Excellence Effectiveness, Technical Service, Cash Collections and Customer Care functions.

 

Less than 10% travel

 

Basic Qualifications:

  • High school diploma or GED
  • 1+ years diverse customer service experience in any industry

 
Preferred Qualifications:

  • Associate’s degree or Bachelor’s degree in any field of study desirable
  • Experience in a Call Center environment highly preferred.
  • Knowledge of SAP systems, and/or Salesforce a plus.
  • Utilization of ERP software and internet tools; intermediate Microsoft Office experience.
  • Strong knowledge around Milliporesigma's organizational structure, business practices and customer base.
  • Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
  • Excellent listening and telephone communication skills.
  • Basic understanding of the sales process

RSRMS


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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