Commercial Service Supervisor

Posted 15 May 2019

Lenexa, Kansas - United States

Req Id 192186


A career with MilliporeSigma is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:

This role is an exciting opportunity to join the MilliporeSigma Process Solutions team. You would responsible for leading and coaching a team in a high energy, dynamic, fast paced environment focused on delivering best-in-class customer service and support for the Process Solutions business operations. Our Supervisors identify opportunities for improvement not only in our team members, but also in our Commercial Service delivery strategy, processes, policies, training, reference materials, systems, measurements and coaching. Provides extensive support of the Sales organization while managing the operations of the Commercial Service department. The scope of this position may include managing any of the following functions: lead to invoice, sales support, Customer facing representatives, logistics, expediting, Emerging Biotech, Global Strategic and Partnership accounts and Customer concerns/escalations.

  • Plan short term individual and team objectives in support of achieving stated departmental and corporate goals.
  • Manage individual and team performance to deliver superior customer service for our external customers as well as our internal business partners.
  • Direct people, time and tasks in accordance with quality, safety, HR, compliance and budget requirements and policies.
  • Coach staff to help them gain maximum competence to overcome any barriers for performance. Work to create an environment that fosters new ideas and opportunities.
  • Train team members on the proficiency, skills and corporate values to perform their job at a professional level.
  • Develop employees through regular guidance, development planning and performance feedback; work with the manager on Individual Development Plans and remain current with Millipore Corporation and Life Sciences industry market demands.
  • Communicate regularly with team and management regarding standards, strategies, issues, changes, and opportunities.
  • Measure service levels, order accuracy, productivity and analyze performance to measure continuous workforce improvements.
  • Occasional domestic or international travel, up to 10%.

Who You Are:

Minimum Qualifications:

  • Bachelor’s degree either in a business field or a life science discipline OR Non-degree with 10+ years’ experience in a commercial services or sales environment.
  • A minimum of 5 years’ experience in Customer Service, Distribution, Technical Support, Operations, Supply Chain and/or Logistics.

Preferred Qualifications:

  • Demonstrated people management experience.
  • Business knowledge of other areas such as Supply Chain, Operations, Collections, Finance, Sales & Marketing, E-Commerce B2B is preferred.
  • Proven analytics and qualitative measurement exposure to determine trends and make corrective adjustments to shifts in economic conditions.
  • Proven ability to provide best in class customer focus and ensure the teams provide customer satisfaction by meeting/exceeding metrics.
  • Demonstrated ability to set priorities, manage time, projects and resources effectively to achieve business results.
  • Experience in effectively multitasking in a fast-paced environment with multiple interruptions.
  • Demonstrated leadership skills in effectively communicating business strategies and providing leadership direction to meet or exceed business objectives.
  • Strong interpersonal communication skills through positive and transparent interaction with direct reports as well as all levels of management to encourage open sharing of ideas and feedback.
  • Demonstrated experience with Call Center Management and ERP tools.
  • Expert knowledge of Microsoft Office products (Excel, Word etc) is required


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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